Your Privacy, Our Priority: Carbon Auto Atelier's Commitment

Privacy Policy Overview and Commitment

At Carbon Auto Atelier, safeguarding your personal information is paramount. This Privacy Policy outlines our unwavering commitment to protecting the data you share with us, ensuring transparency and trust in every interaction, whether online or at our Singapore atelier.

This policy applies to all data collected through our website, service bookings, consultations, and any direct communications. It details how we collect, use, and protect your information, conforming to the highest industry standards and regulatory compliance. This version is effective as of 10 July 2024.

For any privacy-related inquiries or concerns, please do not hesitate to reach out to us directly via the contact details provided at the end of this policy.

Information Collection and Usage Practices

We collect various types of personal information strictly necessary to provide our premium services and enhance your experience. This includes, but is not limited to, your name, contact details (email, phone number), vehicle information (make, model, license plate for service records), and payment details.

Collection Methods: Information is gathered when you:

• Fill out online forms (e.g., service enquiry, consultation booking).
• Communicate with us via phone, email, or in person.
• Utilize cookies and similar tracking technologies on our website to ensure functionality and analyze site traffic (non-identifiable).
• Engage in service transactions at our atelier.

Usage Purposes: Your data is used for:

• Processing service appointments and bespoke requests.
• Communicating updates regarding your vehicle or service.
• Personalizing your experience and offering relevant promotions.
• Improving our service offerings and website functionality.
• Billing and transaction management.

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Data Security Measures and Protection Protocols

Carbon Auto Atelier employs a robust suite of technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We treat your information with the same precision and care we devote to your vehicle.

Our protocols include:

• Advanced Encryption: All sensitive data, especially payment information, is encrypted using industry-standard SSL/TLS protocols during transmission.
• Secure Servers: Data is stored on secure, monitored servers with restricted access.
• Access Controls: Strict internal access controls ensure that only authorized personnel have access to personal data, on a need-to-know basis.
• Regular Audits & Training: Our systems undergo regular security audits, and our staff receive ongoing training on data protection best practices and privacy compliance.
• Incident Response: We have established comprehensive incident response procedures to rapidly identify, contain, and mitigate potential data breaches, with clear notification policies in place.

Your Privacy Rights and Data Controls

We respect your rights concerning your personal data and provide mechanisms for you to control your information. You have the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Consent Management: Withdraw consent for data processing at any time, where processing is based on consent.
• Opt-Out: Opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request promptly and in accordance with applicable laws.

Third-Party Sharing and Integration Policies

Carbon Auto Atelier does not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers only when necessary to deliver our services, such as payment processors or specialized suppliers for bespoke automotive parts.

All third parties are rigorously vetted and bound by strict confidentiality agreements, requiring them to protect your data in alignment with our privacy standards and applicable laws. Data is only shared to the minimum extent required for the specific service.

We will only disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect our rights, your safety, or the safety of others.

For international data transfers, we implement robust safeguards to ensure your data remains protected, adhering to stringent legal frameworks.

Privacy Contact Information and Policy Updates

We are constantly reviewing and updating our privacy practices to ensure maximal data protection and compliance with evolving regulations. This policy may be updated from time to time, and any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us:

Your feedback on our privacy policy is always welcome and helps us to continuously improve our data protection procedures.