Terms & Conditions Overview

At Carbon Auto Atelier, transparency and mutual understanding are paramount. These Terms and Conditions outline the guidelines for using our website and engaging with our premium automotive services. By accessing our site or utilizing our services, you acknowledge and agree to adhere to these terms, designed to protect both our valued clients and Carbon Auto Atelier. This document is effective as of 15 May 2024.

Purpose & Scope

These terms establish the legal framework for your interaction with Carbon Auto Atelier, from website browsing to service engagement. They define our commitment to quality and your responsibilities as a client.

Effective Date & Updates

The current version of our Terms and Conditions is effective 15 May 2024. We reserve the right to update these terms periodically to reflect changes in our services or legal requirements. Continued use implies acceptance of updated terms.

Should you have any questions or require clarification on any part of these terms, please do not hesitate to contact our team dedicated to ensuring your peace of mind.

Contact for Clarification

Website Usage and Access Terms

Your access to and use of the Carbon Auto Atelier website is governed by these terms, ensuring a secure and respectful online environment for all users.

Acceptable Use Policy

Users are permitted to access our website for informational purposes and to utilize our service booking features. Any unauthorized use, including but not limited to attempts to access secure areas, data mining, or malicious activity, is strictly prohibited and may result in legal action.

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Carbon Auto Atelier or its content suppliers and is protected by Singapore and international copyright laws. Reproduction, modification, distribution, or republication of any content without prior written permission is prohibited.

User Account Responsibilities

If you create an account with Carbon Auto Atelier, you are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

Prohibited Activities

  • Engaging in any activity that causes, or may cause, damage to the website or impairment of the performance, availability, or accessibility of the website.
  • Using our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
  • Conducting any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

Service Terms and Conditions

These terms govern the provision of all automotive services by Carbon Auto Atelier, from initial consultation to service completion.

Appointments for all services require a booking through our website, phone, or in person. A non-refundable deposit may be required for certain specialized services or extensive customizations. Cancellations within 48 hours of your scheduled appointment may incur a cancellation fee equivalent to 50% of the service cost or forfeiture of the deposit.

All pricing is provided upfront through quotations, which are valid for 30 days. Full payment is due upon completion of services. We accept major credit cards, bank transfers, and PayNow. Refunds are processed on a case-by-case basis for services not rendered or significant discrepancies from agreed-upon outcomes, strictly within 7 days of service completion.

While we strive to adhere to estimated timelines, bespoke automotive services can be complex. We will communicate any unforeseen delays promptly. Carbon Auto Atelier commits to performing all services with the utmost precision and care, leveraging industry-leading techniques and products.

Specific warranty terms apply to different services (e.g., PPF, ceramic coating) and will be provided in writing. Our liability for any damages arising directly from our services is limited to the cost of the service provided, excluding consequential or indirect damages.

Privacy and Data Protection

Safeguarding your personal information is a core commitment at Carbon Auto Atelier. Our privacy policies comply with stringent data protection standards.

Personal Information Collection and Usage

We collect personal data (e.g., name, contact details, vehicle information) only when voluntarily provided by you, primarily for service booking, communication, and tailored consultation. This data is used exclusively to fulfill your service requests and improve your experience.

Data Protection Measures and Security Protocols

Carbon Auto Atelier employs robust security measures, including encryption and strict access controls, to protect your data against unauthorized access, alteration, disclosure, or destruction. Our systems are regularly updated and monitored to ensure the highest level of security.

Third-Party Sharing Limitations and Consent

Your personal data will not be shared, sold, or rented to third parties for marketing purposes without your explicit consent. Limited sharing may occur with trusted partners necessary for service delivery (e.g., specialized part suppliers), under strict confidentiality agreements.

User Rights Regarding Personal Data

You have the right to access, correct, or request deletion of your personal data held by Carbon Auto Atelier. Please contact us via info@carbonautoatelier.sg to exercise these rights.

A glossy, modern padlock icon symbolizing data security and privacy protection, set against a dark, metallic background.
Your privacy is our priority, secured with cutting-edge protocols.

Liability Limitations and Disclaimers

Understanding the scope of our responsibility is crucial for a clear and fair partnership.

Service Limitation Disclaimers

Carbon Auto Atelier strives for perfection in every service. However, we cannot guarantee against pre-existing conditions of a vehicle (e.g., hidden damage, paint defects) which may affect the outcome of certain services. We will always communicate any such findings prior to proceeding.

Limitation of Liability

In no event shall Carbon Auto Atelier, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

Force Majeure Provisions

Carbon Auto Atelier shall not be liable for any failure to perform its obligations where such failure is a result of acts of nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

Dispute Resolution and Governing Law

Any disputes arising out of or in connection with these terms shall be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the courts of Singapore. These terms shall be governed by and construed in accordance with the laws of Singapore.

Terms Modification and Contact Information

We ensure clear communication regarding any changes to our terms and remain accessible for your inquiries.

Modification Procedures and Notifications

Carbon Auto Atelier reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on this page and updating the “Effective Date” at the top of the document. Significant changes will be communicated via email to registered users.

Effective Date Policies for Updated Terms

Updated terms become effective immediately upon being posted on this page. Your continued use of the website and services after any such modifications constitutes your acknowledgment and acceptance of the modified Terms and Conditions.

Contact for Terms-Related Questions

For any questions, concerns, or requests regarding these Terms and Conditions, please reach out to us:

We appreciate your understanding and cooperation in adhering to these terms, which enable us to maintain our high standards of service and client satisfaction.